Please reach us at DiamondsByJohn@yahoo.com if you cannot find an answer to your question or use our chat service.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We can also accept wire transfer via Zelle.
We offer FREE SHIPPING on every purchase made with us within Continental United States. All other locations may require additional fees. Every purchase will come with a tracking number completely insured. Please allow 5-7 business days for delivery. At this time we do not offer international shipping!
Most our products are not certified but we do provide appraisals with every purchase completed FREE! If you are interested in Certified diamonds or gemstones please contact us with the stone specifications you are interested in. We can source the absolute best prices on Certified diamonds and gemstones.
Yes! With every purchase you will have warranty options to choose from as an add on!
All products are brand new and inspected for defects before postage and delivery! We accept returns for up to 14 days after delivery for full refund minus shipping costs. Please inspect your purchase as soon as it is received and contact us immediately if you need to make a return. All returns must be in brand new condition with all original tags and/or paperwork. Please ensure the item is completely insured when returning. Contact us at DiamondsByJohn@yahoo.com before making a return to receive an Return Mechandise Authorization # (RMA#). Returns without this RMA # will not be accepted.
Defects: In the rare occasion you receive an item that is defected or damaged upon receipt please contact us asap! We will ask for pictures and a description of issues to determine if damage/defect is related to the postal service.
Yes! JC DIAMONDS LLC only sells real gold, real diamonds and real gemstones. We source some of the best prices on certified natural diamonds, lab grown diamonds, precious and semi-precious gemstones.
Absolutely! We will work with you to get all the details you want in your unique piece. The possibilities are endless! Contact us today to start your custom piece of fine jewelry!